Student Records Officer

Location: Essendon campus, with travel to other campuses as required  

Role Type: Full-Time Fixed-Term until 20 August 2027

Remuneration: Salary from $71,195 plus 12% superannuation

About us:

At Bendigo Kangan Institute we change lives through the power of education and skills.

BKI brings together Bendigo TAFE, Kangan Institute, VETASSESS and eWorks, to connect people and industries with the transformative power of education and careers. 

We deliver future-ready skills, training, and assessment solutions, as well as lifelong learning opportunities. Our vision is to become Australia’s leading skills provider.

If you are passionate about joining an agile and forward-thinking organisation that fosters innovation or thrive on being part of an inclusive and united team that puts the customer first, please read on.

About The Role:

As a Student Records Officer, you will ensure the integrity, accuracy and compliance of student academic records while delivering excellent customer service to students and staff.

Key responsibilities include:

• Maintaining and updating student records in line with policies and regulatory requirements
• Reviewing and processing amendments (results, withdrawals, attendance, transfers and enrolments)
• Managing student account updates including refunds and holds in consultation with Finance
• Issuing and quality-checking testamurs and awards (AQF aligned)
• Performing data cleansing to support reporting and compliance
• Providing advice to internal stakeholders and students regarding record updates
• Escalating complex or non-compliant matters as required

This role is essential in ensuring accurate reporting outcomes and a seamless student experience.

We are excited about you because you have:

We’re looking for someone who thrives in a detail-oriented, team-based environment.

You will bring:

• Experience in administration or student records (education sector highly regarded)
• Strong attention to detail and a compliance-focused mindset
• Confidence working with data and systems (student management systems desirable)
• Excellent communication and stakeholder engagement skills
• Ability to problem-solve and manage multiple requests with accuracy

We can offer you:

• Attractive work-life balance and flexible work options
• Free onsite parking for most campuses
• Professional development programs
• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact  
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

The Essential Paperwork:

• Working with Children Clearance (WWCC)
• Current police check
• Certified right to work documentation
• Certified copies of your qualifications and transcripts

Need support with your application?

• For any accessibility requirements during the recruitment process, please contact careers@kangan.edu.au

Ready to make the switch? Click 'Apply Now' to join our team by sending us your updated resume and cover letter.

Want to know more? Contact careers@kangan.edu.au

Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance

Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.

Applications close: 11:59PM on Tuesday, 30 June 2026 

Applications will be assessed as they come in – we may start interviews before the closing date.

NOTE: Bendigo Kangan Institute reserves the right to withdraw this position at any time.

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