Apprentice and Trainee Admissions Officer

Location: Docklands
Role Type: Full-time, ongoing
Remuneration: $76,986 salary per annum, pro-rata

About The Role:

The Apprentice and Trainee Admissions Officer is accountable for enrolling apprentices and trainee students, from application to finalisation, across a range of industries and course types. They work closely with the Apprentice and Trainee Advisors, who handle the Training Plan of the enrolment process. The role will specialise in the process of enrolling new and continuing apprenticeships and traineeships students and Workplace delivery students., supporting other student enrolments as required.

We are excited about you because you have:

• Demonstrated experience enrolling students (desirable) into apprentice/trainee and work-based courses, ensuring accuracy and compliance throughout the admissions process
• A proactive approach to following up on student IDs, compliance documentation, and student/employer payments, keeping processes on track and to deadline
• Confidence in engaging with a wide range of stakeholders, including students, parents, schools, and employers, both face-to-face and over the phone
• Outstanding front-facing customer service skills, handling student enquiries at campus reception desks and managing a busy TAFE phone line with professionalism and care
• The ability to multi-task and prioritise effectively, thriving in a dynamic environment where you meet deadlines and maintain high standards of service
• Experience in maintaining accurate records, processing applications, and providing clear advice on course requirements, fees, and enrolment procedures
• Advanced skills in using Student Management Systems and the Microsoft Office suite, with a keen eye for detail and quality
• A collaborative mindset, contributing positively to team success, continuous improvement, and a culture of open communication
• Commitment to upholding organisational policies, compliance standards, and child safety requirements

We can offer you:

• Attractive work-life balance and flexible work options
• Professional development programs
• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

Application support:

• If you have any access requirements to fully participate in the recruitment process, please contact careers@kangan.edu.au

If this sounds like the role for you, please click 'Apply for this job/Apply now'. We would love to hear from you.

Applications close on Sunday 22nd February 2026

Interviews may take place before the closing date.

Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance and Police Check.

Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.

NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.