Administrative Officer CQV

About Us

VETASSESS is Australia’s largest skills assessment provider. It evaluates the qualifications, skills, and work experience of professionals and tradespeople who want to migrate to Australia covering a wide range of occupations, including both professional and trade roles. A dedicated team assesses the qualifications and work experience of prospective migrants, and supports individuals’ applications for employment, course entry and industry membership in Australia. VETASSESS also applies its expertise to assess skills for industry organisations and consult to governments and government agencies internationally on education and training initiatives.

Bendigo Kangan Institute to which VETASSESS is part, is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the below job details to understand more on this opportunity!

Position: Administrative Officer CQV

FTE: Full Time, Fixed Term (6 months)

Location: Cremorne

Salary: $77,201.60 to $83,824.16 (Inclusive of 12% Superannuation)

About the Role

The Administrative Officer CQV plays a pivotal role in delivering high-quality client service and administrative support for the Chinese Qualification Verification services offered by VETASSESS. This position is responsible for managing communications, maintaining accurate records, and ensuring the smooth operation of CQV processes in alignment with regulatory and quality standards. The role requires strong communication skills, fluency in Mandarin, attention to detail, and the ability to work independently and collaboratively in a dynamic environment. 

Acting as the primary point of contact for CQV customers, the role supports internal teams and external stakeholders—including applicants, migration agents, and CSSD China—through professional correspondence, data management, and logistical coordination. The officer also assists the management team with offshore stakeholder engagement, reporting, and contractual reviews, while contributing to continuous improvement initiatives across the SRGO unit.

Key Responsibilities

• Providing administrative and secretarial support across CQV services.
• Preparing correspondence and reports related to Chinese qualifications.
• Performing data entry and maintaining databases with accuracy and confidentiality.
• Supporting translation and interpretation between Mandarin and English.
• Liaising with CSSD and other stakeholders to ensure efficient service delivery.
• Assisting in policy and procedure reviews, document control, and quality assurance.
• Generating reports and invoices and supporting contractual renewals.
• Responding to client inquiries and resolving concerns with professionalism.
• Promoting teamwork and collaboration across VETASSESS units.

Key Requirements

• Demonstrated fluency in Mandarin with a focus on delivering an excellent customer experience (Mandatory)
• Relevant Degree with relevant work experience, or a suitable combination of lesser qualifications and significant relevant experience.
• Strong written and verbal communications and stakeholder management skills.
• Demonstrated ability to administer a range of processes, including maintenance of electronic files, accurate use of and contribute to the continuous improvement of databases.
• Demonstrated ability to provide excellent customer service over the phone and via email.
• Demonstrated ability to work to tight timeframes with good time management skills.
• Demonstrated ability to follow and contribute to the continuous improvement of policies and procedures.
• Demonstrated ability to maintain confidentiality.
• Demonstrated ability to work with initiative, maturity and minimal supervision.

We can offer you

• Attractive work-life balance and flexible work options
• Supportive team environment
• Professional development programs
• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

Application support

If you have any access requirements to fully participate in the recruitment process, please contact careers@kangan.edu.au

Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance and Police Check.

Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.

NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.

This job ad will close: 23:59PM 31  August 2025